Once your order ships you will receive an email with your tracking number and order details.
You will be required to sign for your order so please provide us with an office our address where someone will be able to sign for your delivery between 9am - 5pm.
We cannot be held responsible for failure to accept the delivery.
All local orders are handled by The Courier Guy.
Standard delivery is overnight to central areas, and two to three working days for outlying areas.
We unfortunately cannot deliver to P.O Boxes.
We use DHL for all international orders.
Delivery for all international orders is 2 - 5 working days.
Customs and import duties are levied by the receiving country and are therefore the buyer’s responsibility. We takes no responsibility for the parcel once it leaves South Africa.
The shipping cost explicitly excludes any possible taxes and duties that could be applied by customs in the country where the order originated. The responsibility for any custom duties, foreign taxes or other fees that may be imposed will rest with the customer. To comply with South African export regulations, we are required to declare the exact value of all product(s) ordered and to make them as dutiable “merchandise". We are also prohibited by law from marking the order as a “gift”, even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.
RETURNS & EXCHANGES
In the unlikely event that you are unsatisfied with your order, please contact us within 7 days of receiving it to notify us.
Please then return the item to us (we can arrange for a courier collection for you and quote you on this at the time that you contact email@example.com). Upon our receipt and inspection of the returned item(s), exchanges and refunds will only be accepted and processed if the item(s) are unused with all tags, button bags and packaging intact and no signs of damage, wear or alteration.
If the problem was caused by reasons other than material quality, assembly process, incorrect usage or care of the product (not following the prescribed wash care instructions) the original product will be returned to you.
If the error was on our part, we will provide you with a refund or credit note.
We are committed to providing you with the best fit. Kindly check the garments sizing chart online for your perfect fit. If you are not entirely satisfied we offer an exchange within 14 days of delivery for orders within South Africa at the client's cost. The items must be unworn, unwashed and undamaged with swing ticket attached.
Please note that our accessories cannot be exchanged or returned for hygiene purposes. Should you be unhappy with your order please contact us and we will arrange a refund or exchange the damaged/incorrect item. Refunds and exchanges subject to approval on a case by case basis.
To request an exchange, please email firstname.lastname@example.org with your order number and we'll get back to you. We will quote you on the cost of the courier to get the original product back to us, and the new product to you. Once your item/s have been received by us, your desired item/s will be delivered to you.
Regrettably we cannot accept returns or exchanges on international orders or any sale, discounted or promotional items.